They’re fast, but they suck. So I hate them; the institution, not the employees. People gotta live. But they could do better.

I’ve been a customer for many years. I’ve had their high speed internet for about six years. About once a year, they shut off my cable for the night. It’s not a system crash or a line down; those are more frequent. It’s deliberate; they issue a work order and shut off my modem.

Actually, I get a Web page that says, in effect:
Dear Cox Customer, We turned you off. F–k you. HAHAHAHA.

It’s always at least a week after they receive the payment, which they’ve somehow screwed up. It’s always late at night, when maybe I shouldn’t care but I bloodywell do. So I always call, get tech support, and always the same frakin’ story:

Yes, they can see in the computer that they received the payment. But there was a work order, so they can’t turn it back on until customer service says so. That’s not allowed. Yes, they have managers who could do it, but they went home. Which is why they turn people off at 11pm, not 11am. So the manager’s at home eatin’ Cheetos and slappin’ his evil monkey.

Last night I asked the tech guy – Ray – what he would do in my position. Would he just get DSL? He said, “Well I guess I wouldn’t find myself in that position.” Implying that it was my fault, even though I paid the bill and he could see I did, and rules are rules.

Well here’s a new rule, Asshats: You take my money and turn me off, I’m calling the Consumer Protection Dept, the PUC, and the consumer frauds attorney at the DA’s office. Hey – there’s a Superior Ct judge in SB who used to be the consumer frauds guy, and was one of my law school professors. Think he’d remember me? Worth a shot.

Hey Cox, F–k you! HAHAHAHA